NeocamX Privacy Policy
Effective Date: June 1, 2023
As your service provider, NEOCAMX HONGKONG TECHNOLOGY CO., LIMITED, and its affiliated companies (referred to as "NeocamX," "we", or "our") respect your privacy when collecting, storing, using, and transmitting personal information (defined below). This privacy policy explains how we protect your privacy rights. Our policies and obligations are in compliance with the requirements of Chinese law, particularly the 2012 Personal Data Protection Ordinance ("the Ordinance"). To this end, we ensure that our employees adhere to the strictest security and confidentiality standards.
Please carefully read the following content to understand our policies and practices regarding the handling of your personal information. This privacy policy applies to all registered and unregistered users of NeocamX and may be amended or updated in real-time as necessary.
As one of our website's users or visitors, you agree to be bound by all the terms and conditions stipulated in this privacy policy, and you consent to the collection, use, and disclosure of such personal information by us. If you do not accept the terms of this privacy policy or disagree with any subsequent amendments, changes, or updates we make, you must not access this website or use any of the services we provide. You agree to cease using our services in such a case.
Furthermore, our privacy policy will also be updated in accordance with the requirements of the European Union's General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other relevant personal data protection laws.
Warning: NeocamX website and NeocamX companion software, including but not limited to computer and mobile software (collectively referred to as "Applications"), may contain or be used to send messages that are clearly intended for adults aged 18 and older. If you are under 18 years old, find such content uncomfortable, or viewing such material is illegal in your jurisdiction, please do not proceed.
This document contains some important terms and conditions that will affect your privacy rights and your expectations of privacy. Using the application signifies your acceptance of this privacy policy.
The terms "you" and "your" referred to in this policy pertain to all users of the application. "It," "we," "our," and "NeocamX" collectively or partially refer to NeocamX and its related subsidiaries and affiliates (collectively referred to as "the Company" or "NeocamX"). Your privacy is an important factor considered in the development of our services. Therefore, we are committed to transparency and openness in our privacy policy. This privacy policy broadly explains how we collect, store, and process this information, including personally identifiable data ("personal data"). This privacy policy applies to all personal data we process, including our products, services, and mobile software applications (including but not limited to NeocamX, NeoSync Connect, NeocamX Browser, and NeocamX Sync) or other personal data collected and submitted through online or offline channels (collectively referred to as "Services"). "NeocamX Privacy Policy" is abbreviated as "Privacy Policy."
By using our website, purchasing our products, or downloading our applications, you agree to this privacy policy, including the terms concerning the collection and use of personal information outlined below.
1. Scope of Information Collection
We may collect various types of personal information and other identifiable information based on your use of the Services. Wherever personal data is collected by the Company, we will make efforts to provide a link to this privacy policy. When you create an account, use our website, purchase our products, use our services, or use certain offline features of our mobile software applications, we may collect the following types of information from you:
Information Collected by the NeocamX Application:
• Information You Provide to Us:
· Name, nickname, gender
· Personal profile picture information
· Contact information (e.g., email, phone)
· Geolocation information (e.g., login location)
· Communications between you and our company
· Other information you provide to us • Device Identification Information:
· Device connection information • Login Information:
· Login location information
· Frequency and nature of your use of our services
· Language and identification information
· Your network requests
· IP address
· Interactions with links or features related to the service
· Metadata associated with user-provided information and other technical data
· Cookies and similar technical information
· Operating system information
· Application system crash information
· Vibrational patterns you create, share, or download
· Messages sent to your device by our company
· Bluetooth connection and disconnection times
· Software version you are using
· Interactions with links or features related to the service
· External website addresses you connect to, records obtained from external website addresses, market, and related information
· Frequency and nature of your use of our services
· Data information saved by you
· Your usage habits information
· Version of our website you are using
· Information automatically reported by your browser each time you request a connection to our website or application
· Browser type
· Metadata associated with user-provided information and other technical data
Information Collected by NeoSync Connect:
NeocamX collects live streaming data (including live duration and income from rewards) for user simulation reference only. Please refer to official third-party data for accuracy.
· Information You Provide to Us (Displayed to You and Your Friends):
· User content, including text, images, audio, and video information (collectively referred to as "Content").
· Your list of friends
· Other information
· Device Identification Information:
· Details of connected devices
· Operating system information
· Bluetooth connection and status information
· Products you connect to our application
· Device type, model, and manufacturer information
· Text data or similar data structures stored on your device or related to your device
· Data related to device hardware, device operating systems, and other hardware
· Messages sent to your device by our company
· Login Information:
· Version information of the NeoSync Connect application you are using
· Login records
· Application crash information
· Information automatically reported by your browser each time you request a connection to our website or application
Information Collected by NeocamX Browser and NeocamX Sync:
· Information You Provide to Us:
· User content
· User settings information
· Other information you provide to us
· Device Identification Information:
· Details of connected devices
· Operating system information
· Bluetooth connection and status information
· Products you connect to our application
· Device type, model, and manufacturer information
· Text data or similar data structures stored on your device or related to your device
· Data related to device hardware, device operating systems, and other hardware
· Messages sent to your device by our company
· Login Information:
· Version information of the NeocamX Browser and NeocamX Sync applications you are using
· Login records
· Application crash information
· Information automatically reported by your browser each time you request a connection to our website or application
· Browser type
· Interactions with links or features related to the service
· External website addresses you connect to
· Reward instructions issued based on user reward amounts
· Failed instructions and your setting status
Voluntarily providing us with personal data signifies your consent for us to use it according to this privacy policy. If you provide personal data to the company, you acknowledge and agree that this personal data may be transferred from your current location to the company's offices and servers, as well as authorized third parties mentioned here. We may also collect:
(i) Non-identifiable Data: When you interact with the company through the service, we receive and store certain non-identifiable personal information. This type of information is passively collected using various technologies and cannot currently be used to identify your identity. The company may store this type of information on its own or in databases owned and maintained by the company and its affiliates, agents, or service providers. This information may be used by the service and merged with other information to track, for example, the total number of visitors to our service, the number of visitors to each page of the service, and the domain names of visitors' Internet service providers. It is important to note that no personal data is involved or used in this process.
(ii) Aggregated Personal Data: To continuously strive to better understand and serve users, the company may conduct demographic, interest, and behavioral research on its customers based on personal data and other information provided to us. These research analyses may be aggregated, and the company may share this aggregated data with its subsidiaries, agents, and business partners. Aggregated information does not identify you personally. The company may also disclose aggregated user statistics for the purpose of introducing our services to current and potential business partners or other third parties for legitimate purposes.
(iii) Cookies: Cookies are text files placed on your computer's hard drive by a web server. Cookies cannot be used to run programs or introduce viruses to your device. Cookies are uniquely assigned to your computer and can only be read by the web server in the domain that issued the cookie to you. The purpose of cookies is to enable a web server to recognize you when you return to a specific page and provide you with convenience to save your time. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, and you can modify your browser settings to decline cookies. When you choose to decline cookies, your experience with NeocamX services may be affected.
Both our website and NeocamX applications use cookies to improve your interaction with the website and applications. When you visit our website or NeocamX applications, our servers send a cookie to your device. However, cookies cannot be used to identify your personal identity, only your web browser can be identified. We will not be able to identify you unless you voluntarily provide us with your identity, such as responding to our marketing surveys.
There are two types of cookies: session-based cookies and persistent cookies. Session-based cookies exist only during your session and disappear when you close your browser or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. If you choose to identify yourself to us, the website will use session cookies with encrypted information to uniquely identify you, allowing us to process your online requests or transactions.
NeocamX applications and websites use persistent cookies, which can only be read and used by our company to identify your previous visits. Every time you visit the application or website, a unique identifier is assigned to you through the server. This unique identifier is associated with the persistent cookies placed on your browser by the NeocamX application or our company's website. Our company pays special attention to the security and confidentiality of information stored in persistent cookies. For example, NeocamX applications do not store account numbers or passwords in persistent cookies.
(iv) IP Address: When you visit this website, the company collects IP addresses to track and aggregate non-personal identity information. For example, our website uses IP addresses to identify the geographic region of users browsing the website.
(v) User-Generated Content and Public Activities (Including Comments and Product Reviews): You may post content through our service that is intended for other users to read (e.g., comments or product reviews). Anyone can read, collect, and use any personal information you post publicly. You can read our terms and conditions for posting comments for more information. We are not obligated to publish any of your content. If the law requires us to remove, delete, or edit your personal information, we will comply with the relevant regulations to the extent required by law.
2. How We Use Your Personal Data and Other Information
The company uses your personal data as described in this Privacy Policy. NeocamX may use your data across all other NeocamX products and software, including activity data related to your use of NeocamX products or software, to provide NeocamX products, features, or functionalities. We will use personal data in conjunction with the reason it was provided to us. For example, if you contact us via email, we will use your personal data to respond to your inquiries or resolve your issues. Additionally, if you provide personal data to gain access to our services, we will use your personal data to provide you with access to such services and track your usage of such services. The company may also use your personal data and other personal identity information collected through the service to help us improve the content and functionality of the service, better understand our users, and enhance the service. The company may use this information to contact you in the future and introduce services that we believe may be of interest to you. In such cases, every marketing message we send to you will include instructions on how to "opt-out" of receiving future marketing messages. Furthermore, if you do not wish to receive any future marketing messages at any time or wish to have your name removed from our mailing lists, please contact us using the contact information provided below. If the company intends to use any personal data in a manner that is inconsistent with this Privacy Policy, the company will notify you before collecting such personal data.
3. When We May Share Your Personal Information or Other Information with Third Parties
Our company does not engage in the business of selling your personal data. Protecting the privacy of your personal data is an integral part of our relationship with you and an essential aspect of the services we provide. However, in certain circumstances, we may share your personal data with certain third parties without notifying you, as described below:
• Business Transfers: As our business grows, we may buy or sell businesses or assets, including personal data. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, personal data may become part of the transferred assets.
• Agents, Consultants, and Third Parties: Like many companies, our company may sometimes hire other companies to perform certain business-related functions. These functions include mailing information, maintaining databases, and processing payments. When we employ another entity to perform these types of functions, we will only provide them with the information required to perform the specific function. Additionally, when you use our services, we reserve the right to use third-party analytics service providers and advertising partners to collect personal identity information about your online activities, including the details described in this Privacy Policy. Furthermore, we partner with third parties to provide certain support services to our users. We will restrict how third parties use the information they collect from you or we provide to them. Any and all information you may provide to any such third party (including information they may collect from you) is not governed by this Privacy Policy. You will need to review their privacy and cookie policies on their websites and accept them separately when necessary.
• Legal Requirements: The company may disclose your personal data in response to a legal obligation, a court order, or a government request: (i) to fulfill a legal obligation; (ii) to protect and defend the rights or property of the company; (iii) to take action in urgent circumstances to protect the personal safety of users of the service or the public; or (iv) to avoid legal liability.
4. How Long We Retain Your Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in compliance with legal and regulatory data retention requirements and statutes of limitations for potential legal actions. The duration of data storage will be determined on a case-by-case basis and depends on factors such as the nature of the information, the reasons for collecting and processing the information, relevant legal or operational retention requirements, and legal obligations.
If you wish to terminate your registered account or have your personal information deleted, please follow the instructions provided in your account or contact us via email at [email protected].
*Please note that any of the above content you send to third-party recipients is not within the scope of personal information collected under our Privacy Policy. The company hereby disclaims any obligation or liability arising from any third party (including recipients) obtaining, storing, and using user information.
5. We Do Not Collect Personal Information from Minors
The company does not intentionally collect personal data from individuals under the age of 18. If you are under the age of 18, please do not use the service or submit any personal data through the service. We encourage parents and legal guardians to monitor their children's internet usage and advise individuals under the age of 18 not to provide personal data through the service to help us enforce our Privacy Policy better. If you have reason to believe that an individual under the age of 18 has provided personal data to the company through the service, please contact us at [email protected], and we will remove that information from our databases.
6. How We Protect Your Information
The company takes commercially reasonable steps to protect the personal data provided through the service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. The company has security measures in place for any personal and account data (e.g., email, phone numbers). Identifiable account or user data collected through the service may be encrypted and stored in our internal databases. The company does not sell or transfer data from identifiable accounts to third parties. No one can access your account or personal data associated with it unless you provide your account login information. It should be noted that internet or email transmission or data storage is not always completely secure and accurate, and information provided to the service may still be accessed, disclosed, or altered. In particular, there is a possibility of insecure transmission of emails to and from servers. Therefore, please be cautious when sending information to us over the internet.
Please note that all payments for products and services are processed by third parties. The company chooses to partner with third-party companies that have good privacy protection measures. As we cannot control the actions of these companies, the company assumes no obligation or liability regarding the personal data processing and security measures of third parties.
7. Your Rights Regarding the Processing of Your Personal Data under GDPR
Regarding our company's use of your personal data, if you are within the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
a. Right to Withdraw Consent: You have the right to inform us that you no longer wish for us to process or use your personal data. You can contact us at [email protected].
b. Data Portability Right: You have the right to obtain a copy of the personal data that the company stores and processes and instruct the company to transmit your personal data to another controller in a structured, commonly used, and machine-readable format. You can contact the company at [email protected].
c. Right to Erasure/Right to Be Forgotten: You have the right to request the deletion of any of your personal data that has been stored or processed by the company. However, while we may remove your personal data from our current records, copies of this information may still exist in our inactive records and archived records, which will be subject to the company's file management policies at that time. Additionally, we may be required to retain your personal information in accordance with legal requirements.
d. Right to Restriction of Processing: You may request that the company restrict the processing of your personal data. In such cases, this may affect your experience in browsing and using our services.
e. If you wish to exercise any of the above rights, please contact the company at [email protected]. Please note that exercising any of the rights listed above may impact your experience using our services since the operation and functionalities provided by our services may require the use of your personal data.
f. Right of Access: You have the right to confirm whether we are processing your personal data and, in such cases, you have the right to access the personal data and additional supplementary information. You can contact us using the contact details provided above.
g. Right to Non-Discrimination: We will not discriminate against you for exercising any of the rights listed above, including refusing to provide goods or services, providing different qualities of goods or services, or charging different prices.
8. Viewing and Editing Your Information
You can view and agree to the personal information that we collect and store in your use of the service. Upon receiving your written request, we will delete or modify personal data that you believe to be incorrect from our database in accordance with your written request and applicable laws. However, information about you in our database may come from multiple sources, so any inaccuracies are not necessarily the fault of the company.
9. Supplemental Privacy Policy for California Residents
In accordance with the CCPA, this supplemental privacy policy applies only to residents of California and may be updated in real-time. Additionally, the general privacy policy will continue to apply. Any terms used in this supplemental privacy policy shall have the same meanings as in the general privacy policy.
The CCPA requires the disclosure of categories of personal information collected in the past 12 months. As detailed in the terms above in this Privacy Policy, we collect the following categories of personal information (as described by the CCPA):
• Identifiers, including names, email addresses, IP addresses, and IDs or numbers assigned to your account.
• Other personal records, such as phone numbers, billing addresses, or credit card or debit card information. Such information is protected under current California law as personal information and overlaps with other categories listed here.
• Demographics, such as your age or gender, or situations where you voluntarily provide such information. Such information includes information that may be protected under other California or federal laws.
• Commercial information, including purchases and participation in our services.
• Internet activity, including your interactions with our services.
• Analytics, including information about orders, interests, preferences, and hobbies.
We collect and use personal information in these categories for the business and commercial purposes outlined above, including providing and improving our services, maintaining the security of our services, processing purchases and sales transactions, and using for advertising and marketing services. We share personal data as described in Section 3 above.
Under the CCPA, NeocamX does not "sell" personal information, and we do not intentionally "sell" personal information of any individuals under the age of 16. California consumers have the right under California Civil Code Section 1798.83 to request information from a business whether it has disclosed personal information to any third parties for direct marketing purposes. If you are a California consumer and you wish to obtain more information about our compliance with this law or have questions or concerns about our privacy practices and policies, you may contact us in writing at [email protected].
To opt out of receiving interest-based advertising, you can exercise your choice using your privacy settings.
10. Changes to this Privacy Policy
The company reserves the right to modify, alter, or otherwise change this Privacy Policy based on legal compliance requirements or changes in our company's business operations that we deem necessary and appropriate. If there are significant changes to our data processing practices and/or this Privacy Policy, we will make reasonable efforts to notify you, such as by posting a notice on this website or sending you an email, and updating the "Last Modified" date at the top of this Privacy Policy. Your continued use of the service after we post any revised Privacy Policy will constitute your acknowledgment of the revised Privacy Policy. If you do not agree to the updated Privacy Policy, please do not use our services.
11. Contact Us
If you have any further questions about this policy, please contact us via the following email address: [email protected].